Returns & Exchanges Policy
We want you—and your pet—to love every purchase🐾
Returns Center
🐶Returns
Return Window
Returns are accepted within 30 days of delivery
Eligibility
Items must be unused and in original condition
Original packaging required
Proof of purchase required
Non-Returnable Items
Used or chewed toys
Final sale items
Gift cards
Normal wear and tear from pet use is not considered a defect
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🦮Exchanges
We recommend exchanges instead of returns when possible.
We offer free replacements only if:
The item arrived damaged during shipping
You received the wrong item
Conditions:
Request must be made within 7 days of delivery
Must include order number + photo proof
Limits:
One replacement per order
Requests outside these conditions may be declined
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🐕Refunds
Refunds processed within 5–10 business days
Original shipping fees are non-refundable
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Return Shipping
Defective/wrong items: we cover
Other returns: customer pays
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Goodwill Support
In certain cases, we may offer:
Discount codes
Partial refunds
Store credit
This is provided at our discretion and is limited to one per order.
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We aim to be fair, flexible, and consistent for all customers🐾