Returns & Exchanges Policy
Returns & Exchanges Policy
We want you—and your pet—to love every purchase🐾
Returns Center
Returns
Return Window
Returns are accepted within 30 days of delivery
Eligibility
Items must be unused and in original condition
Original packaging required
Proof of purchase required
Non-Returnable Items
Used or chewed toys
Final sale items
Gift cards
Normal wear and tear from pet use is not considered a defect
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Exchanges
We recommend exchanges instead of returns when possible.
We offer free replacements only if:
The item arrived damaged during shipping
You received the wrong item
Conditions:
Request must be made within 7 days of delivery
Must include order number + photo proof
Limits:
One replacement per order
Requests outside these conditions may be declined
Refunds
Refunds processed within 5–10 business days
Original shipping fees are non-refundable
Return Shipping
Defective/wrong items: we cover
Other returns: customer pays
Return Address
The return address will be provided by our customer support team via email after you submit your return request. Our return warehouses are located in the United States and Japan.
Goodwill Support
In certain cases, we may offer:
Discount codes
Partial refunds
Store credit
This is provided at our discretion and is limited to one per order.
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We aim to be fair, flexible, and consistent for all customers🐾